Trying to add a new ASIN to your Email Campaigns or Promotions, but can't find it in your Jump Send account?
We get information straight from Amazon, through an API call (Application Program Interface) and refresh new products every 24 hours. If it has been longer than that and you still don't see it, let's check that the account is fully enabled.
Go to your Account tab and scroll down to the API Key section, look for your account's Seller Central email and ID of the account you want to use.
If the Seller account is fully enabled you will see two options right next to the market, to Update or Disable it:
If the Seller account is disabled it won't sync or load any information, it will show the option to Re-enable it instead:
Once you click that link, a small window will pop up asking you to enter the MWS Authorization Token you have for Jump Send:
You can get this token from Seller Central directly, log into your Amazon account and hover over the Settings menu, then click on the User Permissions option. Scroll down to the Third party developer and apps section and click on the 'Visit Manage Your Apps' button to see all the details for the existing permissions:
On the next page you can see the Authorization and Expiration dates as well as the MWS Auth Token you need. Look for Jump Send's entry then click on the View hyperlink yo get the token:
If you the account is fully enabled and the products are still not showing, it might just need to be manually refreshed. You can contact us here and we can resync your account manually to load those missing products!