Trying to add a new ASIN to your Email Campaigns or Promotions, but can't find it in your Jump Send account?
We get information straight from Amazon, through an API call (Application Program Interface) and refresh new products every 24 hours. If it has been longer than that and you still don't see it, let's check that the account is fully enabled.
Go to your Account tab and scroll down to the API Key section, look for your account's Seller Central email and ID of the account you want to use.
If the Seller account is fully enabled you will see two options right next to the market, to Update or Disable it:
If the Seller account is disabled it won't sync or load any information, it will show the option to Re-enable it instead:
Once you click that link, a small window will pop up asking you to enter the MWS Authorization Token you have for Jump Send:
You can get this token from Seller Central directly, log into your Amazon account and look for the User Permissions on the Settings menu. When you get there scroll down to see the Amazon MWS Developer Permissions, here you can see your Seller ID and also View the MWS token:
If you the account is fully enabled and the products are still not showing, it might just need to be manually refreshed. You can contact us here and we can resync your account manually to load those missing products!